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CUSTOMER CARE
Shipping & Delivery
01.
All shipments will be delivered within 24 hours after receiving your payment. Please note that there is no delivery on Saturday, Sunday, and public holidays.
02.
If you want your order to be processed and shipped on the same day please make the payment and confirmation before 12 PM. Payment after the said hour will be processed on the next working day.
03.
All shipments are made via SiCepat courier service. But if you live in Surabaya and want to GoJek your order you are welcomed to do so. GoJek/personal courier pickup is available on working days (Mon-Fri) 09.00 until 16.00 except on public holidays. Please confirm with our Customer Care for pick-up availability.
04.
All deliveries are made during working days.
05.
We do domestic and International shipping. For International shipping, please contact our customer service for details.
06.
To track the order the shipping company will text you your tracking code on the phone number provided by you. But if in 2x24h you didn’t get the confirmation kindly contact our customer service, so we can check it for you.
07.
Please kindly understand that due to some circumstances the courier service might have some delay or shipping problems. Please make sure that you have provided the correct name, address, and phone number. If there is further problem we will be glad to help you.
info@shopatmuku.com
+62 852 33 99 5555
@shopatmuku
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By Kibo Creative - Bebocto Creative
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